Paladin offers a variety of training methods for additional or ongoing training specifically for the Panoramic user community:
Implimentation – User documentation and training materials are tailored to reflect your implementation of Panoramic and to meet the specific needs of your organization. Our training specialists develop training plans for all stakeholders and deliver the training according to the plan. Plans can include classroom training and open labs at your training facility or ours, webinars on specific topics, and facilitated open forums where the user community shares best practices.
Go-Live – When Panoramic is made available to the user community for business use (Go-Live), Paladin provides a greater level of support to ensure your organization gets up and running smoothly. This level of support may last up to 90 but typically much shorter. Regular support is provided on an ongoing basis as a component of the annual subscription.
Service Desk – Acts as a Single Point of Contact (SPOC) for your organizations service requests. The Service Desk accepts requests using a variety of methods (phone call, email, etc.), captures the requests in our ticketing system, either satisfies the request or escalates as appropriate and tracks the request to resolution keeping you informed of the progress along the way. The Service Desk will also inform the user community of any upcoming changes to Panoramic.
New Product Releases – A significant benefit of using Panoramic is that new features developed for one client become available to all clients. These features are grouped into product releases which are preceded by product announcements and followed up with updated documentation and training opportunities.
Contact Paladin at 800.532.8448 and ask for the Panoramic training specialist to learn more.