Custom Enhancement

Under the direction of our Panoramic architect, technical specialists perform the customization needed to meet your organizations business requirements. These may include a customized homepage, creating system interfaces or data imports, building custom features or creating data replication solutions.  Our team of specialists will work closely with your organization to design a plan for any custom needs, including development timelines, costs and other recommendations so you can get the most value from a custom Panoramic solution.

Needs Assessment – A needs assessment is performed by training management and Panoramic product professionals to define and document the project scope and detailed requirements. The project plans are updated and reviewed with your team to ensure a common understanding of deliverables, timeframes and costs.

Configuration – Implementation specialists take the information defined during a needs assessment and configure Panoramic to meet your organizations business requirements.

Testing – Prior to making Panoramic available for business use the work performed through configuration, customization, data capture and defining security protocols undergo full system tests by our internal testing group. Once our internal test group certifies your system as ready we facilitate a User Acceptance Test (UAT) with your team so you can be confident Panoramic has been properly modified to meet your organization’s needs.

Field Services – Provide onsite support for one or more customer locations. This type of support allows a Paladin representative to work directly with the user community in utilizing Panoramic. This type of service is highly flexible as Field Service personnel are able to train and assist the user community face-to-face.

Other Services – Our team has a strong desire to see your organization succeed with using Panoramic and meeting your business objectives. We are open to finding new ways to provide you with services you need to be successful.