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City of Mukilteo

Background
 City of Mukilteo portal screenshotThe City of Mukilteo is located on the shores of the Puget Sound, 25 miles north of Seattle and is home to more than 20,000 full-time residents.  Mukilteo is a small but busy community defined by its natural surroundings and serving as a transportation hub for the greater Seattle Metropolitan area and Puget Sound region. Mukilteo hosts a ferry terminal as part the Washington State ferry system, supports a commuter rail station, and is neighbor to Paine field, a regional airport and Boeing manufacturing site.

Opportunity
Like many local governments, Mukilteo was forced to address dwindling revenue in the aftermath of the 2009 recession. Chief among the city’s challenges were the loss of staff resources and institutional knowledge, badly outdated technology infrastructure and growing need to improve transparency with the public.

Solution
In response to these issues, Mayor Joe Marine challenged city staff to be creative, to do more with less, and to find ways to increase efficiency of operations.  As part of this charge, Mukilteo began working with Paladin Data Systems to implement new technology that would simplify tracking and communication of the city’s long range capital improvement efforts.

The solution, Paladin Panoramic, provides Mukilteo a cost effective means to store, display, and share real-time information about projects in the city’s long range Capital Facilities Plan.  Panoramic offers the flexibility necessary to easily sync the technology with the city’s planning guidelines and outreach procedures.  And, because Panoramic is web-based and deployed in the cloud, implementation and ongoing system maintenance places no burden on Mukilteo’s technology staff or IT infrastructure.

Results

Panoramic_Case-StudyPublic

  • Fewer Calls
  • Better informed citizens

Internal Staffing

  • —Increases efficiency in information gathering
  • Time and cost savings in generating summary reports

Elected Officials

  • Expedites the budget priorities process
  • Saves time and resources when updating and informing elected officials and projects

“The software allowed us to not only retain our level of service, but actually to increase efficiency… so that we’re a more efficient government overall.”

Heather McCartney, Mukilteo Community Development Director

“Having the ability (for citizens) to go online and take a look at exactly where the money is being spent and what it is going towards is huge!”

Mayor Joe Marine